Staff Development < AdventureSmith, Inc.

training & development for zip lines and aerial adventure courses

Providing third-party, professional staff development services and training for challenge courses, zip line / canopy tours, and aerial adventure parks.

In the end, zip Line / canopy tours and aerial adventure parks will be measured most by the skill and effectiveness of their staffs. So much of the client’s experience (including their safety and well-being) is in their hands.

From course orientation and interpretative commentary to equipment fitting, skill instruction, and emergency management, course guides / operational staff must master a complex body of knowledge and demonstrate proficiency in a variety of skills. The standards can be demanding. From fielding questions and handling difficult participants to taking sales requests and up-selling products and services, customer service and support staff must master a breadth of processes and sales techniques.

Developing and maintaining a successful zip line or aerial adventure park requires an ongoing investment in staff training, continuing education, and expert supervision. We’re here to help.

Training & Staff Development Services

The job of zip line / canopy tour guides and aerial adventure park monitors can be stressful. In addition to requiring strong presentation skills and the ability to discuss any of a number of topics including local land issues, flora, fauna, wildlife, and natural history, guides must manage the risk of working with clients at heights, often thirty or more feet off the ground. With clients who are timid or struggle with a fear of heights or the loss of control, staff must offer coaching and compassion. On matters of policy and procedure, staff must be attentive, knowledge and proactive in enforcement. In situations where unusual conditions arise or accidents occur, staff must have the training and skills to respond in a timely and professional manner.
Our experienced trainers take a thoughtful approach to designing staff development systems and delivering training specific to the needs of each client. Our systems have been used to train thousands of challenge course facilitators, zip line / canopy tour guides, and aerial adventure park monitors.
Staff development services may include:

Training, testing and skill verification in
- Operating procedures for zip lines & aerial adventure courses
- Technical and rescue skill training for zip lines and adventure parks
- Course inspection & routine maintenance
- Personal safety equipment inspection & routine maintenance
- Participant instruction, training, and coaching
- Emergency action plan
- Facilitation technique and program design for low ropes elements, group initiatives, portable/low prop/no prop group games
- Customer service and front desk operations
Development of documents and record keeping systems
- Operations manuals for zip lines and adventure parks
- Custom Zip Line Training manuals
- Training curriculum & testing tools
- Job hazard analysis
- Job descriptions and competency models
- Course / ride signs
Contact our offices to schedule a training or to learn more about our custom training services.